Teaching Online » resolved http://teach.ucf.edu Wed, 12 Jun 2013 16:00:59 +0000 en-US hourly 1 http://wordpress.org/?v=3.5.1 Accessing Internet sites from the UCF network http://teach.ucf.edu/2013/05/28/accessing-internet-sites-from-the-ucf-network/ http://teach.ucf.edu/2013/05/28/accessing-internet-sites-from-the-ucf-network/#comments Tue, 28 May 2013 16:08:10 +0000 egreenwo http://teach.ucf.edu/?p=4419 The UCF network connection to the Internet is experiencing exceptionally high traffic load.  This condition, which began late Sunday afternoon, can result in an on-campus network user being unable to reach an external site (e.g., Canvas). In most cases, if the network user attempts to connect to the off-campus site a second or third time it should work but may appear to be slower than normal.

CS&T network engineers are actively working with departmental IT managers to help reduce some of the high network traffic that has created this condition.  Specific questions can be directed to the Service Desk at http://servicedesk.ucf.edu or 407-823-5117.

]]> http://teach.ucf.edu/2013/05/28/accessing-internet-sites-from-the-ucf-network/feed/ 0 Tegrity Mobile iOS App Issue http://teach.ucf.edu/2013/04/05/tegrity-mobile-ios-app-issue/ http://teach.ucf.edu/2013/04/05/tegrity-mobile-ios-app-issue/#comments Fri, 05 Apr 2013 15:05:14 +0000 Matthew http://teach.ucf.edu/?p=4258 We have confirmed an issue with the most recent update to the Tegrity Mobile app for iOS that prevents users from streaming recorded lectures. The update which was released on March 28 2013 only affects iOS devices (iPhone, iPad, iPod). If possible, please avoid applying this update. Browser-based streaming (IE, Firefox, Chrome, Safari) and the Android app were not affected. We are working with Tegrity to resolve this issue.

]]> http://teach.ucf.edu/2013/04/05/tegrity-mobile-ios-app-issue/feed/ 0 Webcourses@UCF (Canvas) Downtime http://teach.ucf.edu/2013/02/22/canvas-downtime/ http://teach.ucf.edu/2013/02/22/canvas-downtime/#comments Fri, 22 Feb 2013 13:35:19 +0000 gjobarah http://teach.ucf.edu/?p=4136 Beginning at 9:03PM on Thursday, 2/21, Webcoruses@UCF was partially down due to a technical issue. Webcourses@UCF was back to normal operations by 9:48PM.

]]> http://teach.ucf.edu/2013/02/22/canvas-downtime/feed/ 0 Slow Authentication to Canvas http://teach.ucf.edu/2013/01/07/slow-authentication-to-canvas/ http://teach.ucf.edu/2013/01/07/slow-authentication-to-canvas/#comments Mon, 07 Jan 2013 16:41:56 +0000 egreenwo http://teach.ucf.edu/?p=3810 The authentication system that connects myUCF (PeopleSoft) to Canvas is currently experiencing slowness. Once logged in, Canvas performs promptly.  CS&T is aware of the issue and is working on a resolution.

In the meantime, if your browser times out while trying to connect, please go directly to http://webcourses2c.instructure.com and do not log out between sessions unless necessary.

Thank you for your patience while we address this issue.

Update: 12:47 pm
CS&T has moved our authentication service from the current server which has been experiencing some performance/load issues to new servers that we believe will help in our authentication issues with Canvas.
The new web page does have a new appearance to it, in line with UCF branding. If you continue to experience slowness in logging in to Canvas or long load times, please let us know.
]]> http://teach.ucf.edu/2013/01/07/slow-authentication-to-canvas/feed/ 0 Logging in to Webcourses@UCF http://teach.ucf.edu/2012/11/28/logging-in-to-webcoursesucf/ http://teach.ucf.edu/2012/11/28/logging-in-to-webcoursesucf/#comments Wed, 28 Nov 2012 14:35:37 +0000 egreenwo http://teach.ucf.edu/?p=3759 There was a temporary LDAP error if you try to log in at http://webcourses.ucf.edu. Logging in through the myUCF portal (https://my.ucf.edu) worked fine.

]]> http://teach.ucf.edu/2012/11/28/logging-in-to-webcoursesucf/feed/ 0 Canvas Login Issue http://teach.ucf.edu/2012/11/26/canvas-login-issue/ http://teach.ucf.edu/2012/11/26/canvas-login-issue/#comments Mon, 26 Nov 2012 16:59:41 +0000 egreenwo http://teach.ucf.edu/?p=3753 There is an issue with Spring Canvas courses not appearing to instructors. Instructure is aware of the problem and is working on it. Update: resolved 6:30 pm.

]]> http://teach.ucf.edu/2012/11/26/canvas-login-issue/feed/ 0 Severe Weather Advisory – Webcourses@UCF, Canvas http://teach.ucf.edu/2012/10/26/sever-weather-advisory-webcoursesucf-canvas/ http://teach.ucf.edu/2012/10/26/sever-weather-advisory-webcoursesucf-canvas/#comments Fri, 26 Oct 2012 20:40:50 +0000 egreenwo http://teach.ucf.edu/?p=3649 Due to predicted severe weather conditions, there is a potential for Webcourses@UCF and Canvas services to be impacted over the next few days. Please notify your students and consider any due dates scheduled.

]]> http://teach.ucf.edu/2012/10/26/sever-weather-advisory-webcoursesucf-canvas/feed/ 0 Monday, October 22 – Canvas Log In Issue http://teach.ucf.edu/2012/10/22/monday-october-22/ http://teach.ucf.edu/2012/10/22/monday-october-22/#comments Mon, 22 Oct 2012 18:43:55 +0000 egreenwo http://teach.ucf.edu/?p=3608 Some users experienced issues logging into Canvas between 2:15 and 3:30 pm.

]]> http://teach.ucf.edu/2012/10/22/monday-october-22/feed/ 0 Friday, September 28 – Webcourses@UCF http://teach.ucf.edu/2012/09/27/friday-september-28-webcoursesucf-blackboard-vista/ http://teach.ucf.edu/2012/09/27/friday-september-28-webcoursesucf-blackboard-vista/#comments Thu, 27 Sep 2012 20:05:46 +0000 egreenwo http://teach.ucf.edu/?p=3536 CS&T will restart the Webcourses@UCF (Blackboard Vista) server Friday September 28 at 5 am to install a critical update. The system will be available at 6 am. Thank you for your patience while we perform this necessary service.

]]> http://teach.ucf.edu/2012/09/27/friday-september-28-webcoursesucf-blackboard-vista/feed/ 0 Saturday, September 1 – UCF Data Center http://teach.ucf.edu/2012/08/30/saturday-september-1-ucf-data-center-service/ http://teach.ucf.edu/2012/08/30/saturday-september-1-ucf-data-center-service/#comments Thu, 30 Aug 2012 13:45:44 +0000 egreenwo http://teach.ucf.edu/?p=3398 Beginning 7:00 am  Saturday morning September 1, UCF Facilities Improvement and Computer Services & Telecommunications will begin the first of two required major repairs to the electrical system in the UCF Data Center (the second repair event will occur one week later).  The project engineers have assured us we should expect no downtime. There is, however, the potential for an unplanned power event affecting the building because of the extensive nature of the repairs.  As a precaution, we urge you to be prepared for a potential Data Center outage that could be up to several hours in duration.  An unplanned outage, should it occur, would impact virtually all core network services, including myUCF (PeopleSoft), Webcourses@UCF, network services (wired/wireless), VPN, Exchange email, and CS&T Shared Services Customers hosted in the Data Center.

If an unplanned outage should occur on Saturday, September 1, you can visit http://www.ucf.edu for information regarding service restoration.

If you have any questions, please contact the CS&T Service Desk – servicedesk@ucf.edu or 407-823-5117.

Computer Services & Telecommunications

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