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Posts Tagged ‘resolved’



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Accessing Internet sites from the UCF network

Tuesday, May 28th, 2013

The UCF network connection to the Internet is experiencing exceptionally high traffic load.  This condition, which began late Sunday afternoon, can result in an on-campus network user being unable to reach an external site (e.g., Canvas). In most cases, if the network user attempts to connect to the off-campus site a second or third time it should work but may appear to be slower than normal.

CS&T network engineers are actively working with departmental IT managers to help reduce some of the high network traffic that has created this condition.  Specific questions can be directed to the Service Desk at http://servicedesk.ucf.edu or 407-823-5117.

Tegrity Mobile iOS App Issue

Friday, April 5th, 2013

We have confirmed an issue with the most recent update to the Tegrity Mobile app for iOS that prevents users from streaming recorded lectures. The update which was released on March 28 2013 only affects iOS devices (iPhone, iPad, iPod). If possible, please avoid applying this update. Browser-based streaming (IE, Firefox, Chrome, Safari) and the Android app were not affected. We are working with Tegrity to resolve this issue.

Webcourses@UCF (Canvas) Downtime

Friday, February 22nd, 2013

Beginning at 9:03PM on Thursday, 2/21, Webcoruses@UCF was partially down due to a technical issue. Webcourses@UCF was back to normal operations by 9:48PM.

Slow Authentication to Canvas

Monday, January 7th, 2013

The authentication system that connects myUCF (PeopleSoft) to Canvas is currently experiencing slowness. Once logged in, Canvas performs promptly.  CS&T is aware of the issue and is working on a resolution.

In the meantime, if your browser times out while trying to connect, please go directly to http://webcourses2c.instructure.com and do not log out between sessions unless necessary.

Thank you for your patience while we address this issue.

Update: 12:47 pm
CS&T has moved our authentication service from the current server which has been experiencing some performance/load issues to new servers that we believe will help in our authentication issues with Canvas.
The new web page does have a new appearance to it, in line with UCF branding. If you continue to experience slowness in logging in to Canvas or long load times, please let us know.

Logging in to Webcourses@UCF

Wednesday, November 28th, 2012

There was a temporary LDAP error if you try to log in at http://webcourses.ucf.edu. Logging in through the myUCF portal (https://my.ucf.edu) worked fine.

Canvas Login Issue

Monday, November 26th, 2012

There is an issue with Spring Canvas courses not appearing to instructors. Instructure is aware of the problem and is working on it. Update: resolved 6:30 pm.

Severe Weather Advisory – Webcourses@UCF, Canvas

Friday, October 26th, 2012

Due to predicted severe weather conditions, there is a potential for Webcourses@UCF and Canvas services to be impacted over the next few days. Please notify your students and consider any due dates scheduled.

Monday, October 22 – Canvas Log In Issue

Monday, October 22nd, 2012

Some users experienced issues logging into Canvas between 2:15 and 3:30 pm.

Friday, September 28 – Webcourses@UCF

Thursday, September 27th, 2012

CS&T will restart the Webcourses@UCF (Blackboard Vista) server Friday September 28 at 5 am to install a critical update. The system will be available at 6 am. Thank you for your patience while we perform this necessary service.

Saturday, September 1 – UCF Data Center

Thursday, August 30th, 2012

Beginning 7:00 am  Saturday morning September 1, UCF Facilities Improvement and Computer Services & Telecommunications will begin the first of two required major repairs to the electrical system in the UCF Data Center (the second repair event will occur one week later).  The project engineers have assured us we should expect no downtime. There is, however, the potential for an unplanned power event affecting the building because of the extensive nature of the repairs.  As a precaution, we urge you to be prepared for a potential Data Center outage that could be up to several hours in duration.  An unplanned outage, should it occur, would impact virtually all core network services, including myUCF (PeopleSoft), Webcourses@UCF, network services (wired/wireless), VPN, Exchange email, and CS&T Shared Services Customers hosted in the Data Center.

If an unplanned outage should occur on Saturday, September 1, you can visit http://www.ucf.edu for information regarding service restoration.

If you have any questions, please contact the CS&T Service Desk – servicedesk@ucf.edu or 407-823-5117.

Computer Services & Telecommunications