This page announces scheduled maintenance periods and tracks unexpected system downtime for faculty who need to confirm student access.
To check Outlook, KnightsMail, and UCF Computer Network Status:
Network Status Hotline: 407-823-5117, select option 1.
Webcourses@UCF is currently slow to respond. This issue is being addressed at this time.
Webcourses@UCF was down from approximately 4:30PM to 4:49PM. This issue has been resolved. Please contact email@example.com if you need further assistance.
Webcourses@UCF experienced an issue on Monday, 12/2 from approximately 10:29PM to 11:24PM. A large number of users may have encountered a page error message. The issue has been addressed and resolved. If you or your students continue to encounter any issues resulting from this error, please contact Online@UCF Support at (407) 823-0407 or firstname.lastname@example.org.
On Sunday 11/24 from 7am to 5pm CS&T will conduct OS and firmware software maintenance. Services impacted will include Media Manager (UCF on iTunes U), eCommunity, and FormManager.
Beginning at 2 pm and lasting until 4 pm this afternoon, the database behind CDL web services (Teaching Online, Learning Online, Online@UCF Support website), Materia, and Obojobo experienced a serious issue. Data is being recovered from a backup made last night, however some data from the 2-4 pm timeframe may be lost.
Webcourses@UCF was not affected, so Obojobo and Materia scores already posted scores in the gradebook and students will not need to retake those assignments. However, those scores are not recorded in the external system.
It is recommend that instructors extend the deadlines of any instances due today to compensate for the disruption. If you are using Obojobo integrated with Webcourses@UCF then you can navigate to the assignment and change the due date. If you are using Obojobo via the instance link then you can select your instance in the Obojobo Repository, click on ‘Edit Details’, and change the Assessment End Date.
If you need assistance with any of these settings, please contact Online@UCF Support at 407-823-0407. Thank you for your patience while we resolve this issue and attempt to restore missing data.
Tegrity experienced brief outages on Tuesday 10/8/13 from 4:00-4:12 PM and Wendesday 10/9/13 from 11:23-11:30 AM. We are currently working with Tegrity to diagnose and alleviate these unscheduled outages.
Webcourses@UCF experienced an issue on Wednesday, 9/18 from 2:00 am to 2:19 pm. A small number of users may have encountered a page error message. The issue was quickly addressed and resolved. If you or your students have any problems resulting from this error, please contact Online@UCF Support at (407) 823-0407 or email@example.com.
We received reports of Webcourses@UCF downtime from 8:00-9:30 PM on Monday 9/2/13. We are investigating this issue to determine the cause and scope of the outage.
Webcourses@UCF is currently experiencing issues- it is either very slow or not connecting at all. Canvas has already been contacted and is working on the issue. Thank you for your patience while this is being addressed.
UPDATE: The system that provides some services to UCF, including our access to Webcourses@UCF (Canvas), Internet2, is the cause of the issue. While Canvas itself is fine, it is our connection to it that is having problems. Internet2 is already working on the problem.
Students may be experiencing extreme slowness and buffering while streaming Tegrity lectures. Lecture downloads are failing during peak usage hours as well. We are currently working with Tegrity to address these issues. Students should be referred to Online@UCF Support for all Tegrity issues.
On Sunday, Amazon Web Services experienced a service interruption that affected UCF access to online courses. The issue was fully resolved by 5:30 pm our time. If you are still having toruble accessing online courses, please clear your browser’s cache and cookies and/or contact Online@UCF Support at 407-823-0407. Thank you for your understanding.