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This page announces scheduled maintenance periods and tracks unexpected system downtime for faculty who need to confirm student access.
To check Outlook, KnightsMail, and UCF Computer Network Status:
Network Status Hotline: 407-823-5117, select option 3.
There are no confirmed downtimes or issues.
The UCF network connection to the Internet is experiencing exceptionally high traffic load. This condition, which began late Sunday afternoon, can result in an on-campus network user being unable to reach an external site (e.g., Canvas). In most cases, if the network user attempts to connect to the off-campus site a second or third time it should work but may appear to be slower than normal.
CS&T network engineers are actively working with departmental IT managers to help reduce some of the high network traffic that has created this condition. Specific questions can be directed to the Service Desk at http://servicedesk.ucf.edu or 407-823-5117.
We have confirmed an issue with the most recent update to the Tegrity Mobile app for iOS that prevents users from streaming recorded lectures. The update which was released on March 28 2013 only affects iOS devices (iPhone, iPad, iPod). If possible, please avoid applying this update. Browser-based streaming (IE, Firefox, Chrome, Safari) and the Android app were not affected. We are working with Tegrity to resolve this issue.
Beginning at 9:03PM on Thursday, 2/21, Webcoruses@UCF was partially down due to a technical issue. Webcourses@UCF was back to normal operations by 9:48PM.
The authentication system that connects myUCF (PeopleSoft) to Canvas is currently experiencing slowness. Once logged in, Canvas performs promptly. CS&T is aware of the issue and is working on a resolution.
In the meantime, if your browser times out while trying to connect, please go directly to http://webcourses2c.instructure.com and do not log out between sessions unless necessary.
Thank you for your patience while we address this issue.
There was a temporary LDAP error if you try to log in at http://webcourses.ucf.edu. Logging in through the myUCF portal (https://my.ucf.edu) worked fine.
There is an issue with Spring Canvas courses not appearing to instructors. Instructure is aware of the problem and is working on it. Update: resolved 6:30 pm.
Due to predicted severe weather conditions, there is a potential for Webcourses@UCF and Canvas services to be impacted over the next few days. Please notify your students and consider any due dates scheduled.
Some users experienced issues logging into Canvas between 2:15 and 3:30 pm.
CS&T will restart the Webcourses@UCF (Blackboard Vista) server Friday September 28 at 5 am to install a critical update. The system will be available at 6 am. Thank you for your patience while we perform this necessary service.
Beginning 7:00 am Saturday morning September 1, UCF Facilities Improvement and Computer Services & Telecommunications will begin the first of two required major repairs to the electrical system in the UCF Data Center (the second repair event will occur one week later). The project engineers have assured us we should expect no downtime. There is, however, the potential for an unplanned power event affecting the building because of the extensive nature of the repairs. As a precaution, we urge you to be prepared for a potential Data Center outage that could be up to several hours in duration. An unplanned outage, should it occur, would impact virtually all core network services, including myUCF (PeopleSoft), Webcourses@UCF, network services (wired/wireless), VPN, Exchange email, and CS&T Shared Services Customers hosted in the Data Center.
If an unplanned outage should occur on Saturday, September 1, you can visit http://www.ucf.edu for information regarding service restoration.
If you have any questions, please contact the CS&T Service Desk – firstname.lastname@example.org or 407-823-5117.
Computer Services & Telecommunications